Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how ShopliftCommerce ("we," "us," "our," or "Company") collects, uses, discloses, and otherwise processes personal information in connection with the Mainfreight Shopify App ("App"). We are committed to protecting your privacy and ensuring transparency about our data practices.

2. Information We Collect

We may collect the following types of information:

• Account Information: Your name, email address, Shopify store name, and account credentials necessary to connect the App.
• Shipping Information: Customer delivery addresses, order details, and package dimensions used to calculate shipping rates.
• API Data: Information exchanged between your Shopify store and Mainfreight's API for shipping calculation purposes.
• Usage Data: Information about how you use the App, including features accessed, error logs, and performance metrics.
• Device Information: IP address, browser type, device type, and operating system.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and operate the App and calculate accurate shipping rates
• To communicate with you about your account and the App
• To provide customer support and respond to inquiries
• To improve the App's functionality and user experience
• To monitor security and detect fraudulent activity
• To comply with legal obligations

4. Data Sharing

We may share your information with:

• Mainfreight: Shipping and delivery address information necessary for rate calculations and order fulfillment
• Shopify: We work within Shopify's ecosystem and comply with their privacy standards
• Service Providers: Third parties that assist us in providing the App (e.g., hosting providers, analytics services)
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication mechanisms
• Compliance with data protection standards

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the App and fulfill the purposes outlined in this Policy. When you uninstall the App, we will delete your data in accordance with our data retention practices and applicable laws. Some information may be retained for legal or compliance purposes.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Right to access your personal information
• Correction: Right to correct inaccurate information
• Deletion: Right to request deletion of your data
• Portability: Right to receive data in a portable format
• Opt-out: Right to opt-out of certain data processing

To exercise these rights, please contact us at support@shopliftcommerce.com.

8. Cookies and Tracking

The App uses cookies and similar tracking technologies to enhance functionality and analyze usage. You can manage cookie preferences through your browser settings.

9. Third-Party Links

The App may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any information.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be effective upon posting to the App. Your continued use of the App following such modifications constitutes your acknowledgment and acceptance of the updated Policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts of New Zealand.

Last Updated: December 2024